Overview
hipping Policy – Sky Logistics International Shippingline
1. Overview
Sky Logistics International Shippingline partners with Slishippingline.com to deliver your goods swiftly, safely, and worldwide. This policy outlines our shipping methods, costs, delivery timelines, and procedures to ensure transparency and satisfaction.
2. Shipping Destinations
- Service to 100+ countries across Africa, Europe, Asia, Middle East, Americas, and Oceania.
- Domestic delivery within Liberia: 3–7 business days.
- International delivery timelines vary by destination (see below).
3. Shipping Methods & Carriers
- Air Freight (Express & Economy): Fastest delivery via DHL, FedEx, UPS; ideal for time-sensitive parcels.
- Sea Freight (FCL/LCL): Cost-effective for bulky orders; svc to major ports worldwide.
- Road & Rail: Regional service within Africa and connecting to wider corridors.
4. Cost & Rate Calculator
- Rates based on weight, dimensions, route, and service type.
- Estimated shipping costs are shown in your cart before payment.
- Final charges may adjust for remote location surcharges, duties, or special handling.
5. Estimated Delivery Times
| Service Type | Domestic (Liberia) | West Africa | International |
|---|---|---|---|
| Air Express | 1–3 days | 3–7 days | 5–10 days |
| Air Economy | 3–5 days | 7–10 days | 10–14 days |
| Sea (LCL/FCL) | — | 14–21 days | 21–45 days |
| Ground/Road | 2–5 days | 5–10 days | — |
Note: Transit times are estimates and start when the shipment is picked up.
6. Order Processing Time
- Orders are processed within 1–2 business days.
- Orders placed after 3 PM GMT or on weekends/holidays are processed next business day.
7. Tracking & Notifications
- Every shipment includes a tracking number.
- Track your shipment via our portal or emailed link.
- Automatic updates: dispatch, in‑transit, customs clearance, and delivery.
- For queries, contact support at [email protected] with your tracking number.
8. Customs Clearance & Duties
- Import duties, taxes, and customs fees are the customer’s responsibility.
- Sky Logistics facilitates paperwork; final charges depend on destination country regulations.
- Delays due to customs are outside our control.
9. Shipping Restrictions
- We do not ship: dangerous/hazardous items, perishables, firearms, alcohol, controlled substances.
- Additional restrictions apply depending on destination country; check local import regulations before ordering.
10. Shipping Insurance
- Standard insurance included for loss or damage up to USD 100.
- For higher-value items, optional insurance is available (up to full cargo value).
- Claim submissions require packing photos, condition report upon receipt, and shipping documentation.
11. Lost or Damaged Shipments
- Report issues within 7 days of delivery.
- Sky Logistics will file claims with the carrier and process refunds or replacements following carrier review.
- Resolution timeline: typically 14–30 days, depending on carrier.
12. Returns & Exchanges
- Handled per Slishippingline.com’s Return Policy.
- Customers must notify us of return shipments in advance for instructions.
- Return shipping costs are billed per the original service used.
13. Changes & Cancellations
- Request shipment changes (address/service level) within 24 hours of order.
- Cancellation prior to dispatch: full refund of shipping.
- Post-dispatch cancellations may incur carrier and handling fees.
14. Contact Us
Sky Logistics International Shippingline
For shipping questions, track inquiries, or claims:
- 📧 [email protected]
- ☎️ +231 777 000 000 (Mon–Fri, 8 AM–5 PM GMT)
15. Policy Updates
We may update this Shipping Policy occasionally. Changes take effect when published on Slishippingline.com. For major updates, direct notifications will be sent to customers.